Diego Avella

AI PM/Owner · Scrum Master

Embedded PO for FRONTSTEPS, a SaaS platform serving thousands of U.S. homeowners' associations with end-user reach in the millions.

• Owned two concurrent product lines as Product Owner — the company-wide AI product suite and the core Community product — running discovery, spec, prioritization, UAT, and release sign-off end-to-end.
• Shipped AI-powered features into production: intelligent search, automated communication workflows, predictive analytics modules, and AI agent orchestration.
• Prototyped experiences hands-on in Claude Code, Figma Make, and Lovable to validate concepts with stakeholders before committing engineering time to detailed specs.
• Evaluated and integrated Anthropic Claude, OpenAI, and Google Gemini APIs into production workflows; authored prompting strategies, agent orchestration specs, and AI governance frameworks.
• Defined OKRs and KPIs for the AI portfolio and reported outcomes to C-suite and board stakeholders via Power BI, driving prioritization from usage data rather than instinct.
• Championed responsible AI and data protection — bias review, privacy alignment, auditability — on a platform handling resident financial records, PII, and physical access credentials.

Senior Emerging Technology Security Intern

Concurrent engagement under the direct supervision of the Founder & CEO.

• Designed and delivered AI-integrated cybersecurity training curricula aligned to NIST and GRC frameworks; researched emerging threats and AI-powered defense techniques.

Product Owner

PO and Requirements Manager for Kinesso (IPG Mediabrands) — a flagship multi-market AdTech platform shipped across web, iOS, and Android.

• Owned the end-to-end requirements lifecycle for a consumer-facing platform released simultaneously on web, iOS, and Android to major global advertising clients.
• Ran Scrum ceremonies and managed the product backlog across distributed LATAM and North America teams, resolving cross-team dependencies across time zones.
• Delivered cloud integrations with Microsoft Azure and AWS; contributed to frontend and backend technical specifications across Angular, React, and Java.
• Operated inside an enterprise security and compliance framework covering sensitive media-buying and brand data.

Sales Business Operations Analyst

• Gathered requirements from cross-functional stakeholders and translated them into user stories, epics, and product specifications for engineering execution within Unity's global sales operations.
• Built executive KPI and OKR reporting; drove adoption of new platform capabilities through structured demos, training, and documentation.

Business Analyst

Product delivery across three enterprise clients spanning financial data, e-commerce, and digital commerce.

• Morningstar (fintech / financial data): defined and documented financial data product requirements and Power BI reporting solutions for one of the world's leading investment research firms.
• Walmart (e-commerce): led requirements gathering for supply chain optimization and digital shelf analytics at one of the world's largest retail operations.
• Jet.com (e-commerce): managed requirements for platform integrations and product catalog management on high-volume transactional infrastructure.
• Served as the interface between client stakeholders and distributed engineering teams; owned backlog grooming, acceptance criteria, and UAT cycles across all three accounts.

Business Analyst

• BA for Southwest Airlines: requirements gathering and frontend/backend integration delivery for operational systems in a regulated industry.
• Volunteered on Globant's internal blockchain proof-of-concept — early hands-on engagement with distributed ledger and cryptographic technologies.

Functional Analyst · Financial Solutions

• Coordinated functional requirements delivery for Protección AFP, a pension fund administrator — a regulated, high-compliance environment with zero tolerance for delivery failure.
• Managed QA cycles and live production support; internal advisor for enterprise document management systems.

MSc Cybersecurity & Analytics

• Capstone — COMPASS: engineered three validated ML models (delinquency ROC-AUC 0.914; reserve-fund failure ROC-AUC ≈0.96; Isolation Forest anomaly detection) and authored CDES, a 34-transmission data-exchange standard secured to NIST SP 800-53 Rev. 5 / FedRAMP High.

MS International Business Administration (MBA)

• Thesis — AI in Condominium & HOA Management: mixed-methods research across three organizations producing a strategic AI implementation framework.

B.S. Information Systems, Libraries & Archives